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Enhancing Customer Communication with Wikipro’s Tag Manager and Business Texting

October 16, 2023 in Product

Enhancing Customer Communication with Wikipro’s Tag Manager and Business Texting

In today’s dynamic business landscape, effectively managing your customer data is crucial. Understanding your customers, segmenting them, and running targeted campaigns can significantly boost your business’s success. Wikipro, your trusted business texting solution, is excited to announce the release of a powerful new feature – Tag Manager, now integrated with our business texting platform.

What are Tags?

Tags are labels that can be assigned to customers in your Wikipro system. They serve as a simple yet versatile tool for identifying, organizing, and categorizing your customers based on various attributes, behaviors, or characteristics.

Key Uses of Tags in Wikipro:

1. Customer Identification and Segmentation:

The Tag Manager feature in Wikipro allows you to create custom tags that best reflect your business needs. By applying tags to individual customers, you can:

  • Categorize Customers: Assign tags that represent customer types, such as “New Leads,” “High-Value Clients,” or “Preferred Suppliers.” This categorization makes it easy to target specific customer groups for tailored communication and marketing.
  • Identify Interests: Use tags to label customers based on their interests or purchase history. For example, tags like “Outdoor Enthusiast” or “Tech Savvy” can help you understand and cater to their preferences.
  • Segment Your Audience: Group customers into segments that make sense for your business, enabling more personalized interactions and campaigns.

2. Efficient Customer Search:

Tags make it effortless to locate specific customers within your CRM database. With the powerful search functionality, you can quickly find customers by their assigned tags. This streamlines customer interactions, as you can access the information you need at your fingertips.

3. SMS Campaigns and Targeted Messaging:

Wikipro’s Tag Manager takes your marketing and communication strategies to the next level. You can create custom lists of customers based on their tags and use these lists to run highly targeted SMS campaigns through our business texting platform. This means you can deliver the right message to the right audience, improving engagement and conversion rates.

How to Use Wikipro’s Tag Manager:

  1. Creating Tags:
    • In your Wikipro dashboard, navigate to the Customer Management -> Tags feature.
    • Click “Create Tag” and name your tag.
    • Define the criteria for applying the tag, such as customer type, interests, or behaviors.
  2. Assigning Tags:
    • On each customer’s profile page, you’ll find a “Tag” section. Here, you can apply relevant tags to the customer.
  3. Running SMS Campaigns:
    • Create a new campaign within Wikipro and select the tag-based customer list as your target audience. You can search customers by tags and create a corresponding list. Then use the list to create SMS campaign.

Wikipro Business Texting Integration:

Wikipro’s business texting platform seamlessly integrates with the Tag Manager feature, making it even easier to engage with your tagged customers. Here’s how our business texting platform can enhance your customer communication:

  • Personalized Messaging: Craft SMS messages tailored to the specific interests and needs of customers within your tagged segments.
  • Automated Campaigns: Schedule and automate SMS campaigns to reach your target audience at the right time, improving the efficiency of your marketing efforts.
  • Two-Way Communication: Receive and respond to customer replies, creating a meaningful and interactive communication channel.
  • Performance Analytics: Measure the success of your SMS campaigns, track customer engagement, and fine-tune your messaging strategy.

Wikipro’s Tag Manager feature puts you in control of your customer data, making customer management, segmentation, and marketing campaigns more efficient and effective. When combined with our business texting platform, it becomes a powerful tool for customer communication and engagement.


In today’s competitive business environment, understanding and effectively engaging with your customers is paramount. Wikipro’s Tag Manager empowers you to label, organize, and target your customers more precisely, ultimately leading to better customer relationships and business growth.

Ready to take your customer management to the next level? Explore the new Tag Manager feature in Wikipro, integrated with our business texting platform, and experience the difference it can make in your business.

Discover more about Wikipro and its business texting capabilities, sign up a free trial at

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